Customer Service

Shipping & Delivery

All our items are in stock unless specified on the listing. As soon as you have completed your order and paid for your items, they will be package up and sent to you in the specified amount of time (excluding weekends).  The general amount of time being 3-5 days unless you have specified and paid for a faster delivery. Please make sure you put the correct address details and any special instructions. We always send our items signed for to ensure safe delivery of your items. If you are out or unable to take delivery, the package will be taken to the closest delivery office and a card will be put through the door so it is ready and waiting for you to collect.

Privacy & Security

We are commited to protecting your privacy. We will only use the information that we collect about you lawfully (In accordance with the data protection act 1998)
We collect information about you for 2 reasons: firstly to process your order, secondly to provide you witht the best possible service.
We will not email you in the future unless you have given us your consent.
We will give you a chance to refuse any marketing from us or another trader in the future.
The type of information we will collect about you includes:

*Your name
*Your address
*Phone number
*Email address
*Credit/debit card details

We will never collect sensitive information about you without you explicit consent
The information we hold will be acurate and up to date. You can check the information that we hold by logging into the site with your username and password, where you will be able to edit or delete your details.
The personal information we hold will be eld securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA ( European Economic area) we will always gain your consent first.
We may use technolodgy to track the patterns of behaviour of visitors to our site. This can include using a cookie, which would be stored on your browser. You can usually modify your browser to prevent this from happening. The information collected this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, please contact us.


Returns & Replacements

We at Sassy Minx want you to be totally happy with your item(s) so if you are not entirely satisfied with your item or it is faulty when you receive it, please return it within 14 days with the labels still attached unless faulty, and send back in the original packaging using the returns label we supply. Please fill in the box on the satisfaction form as to why you are sending the item back. We are very sorry but we can not exchange or refund knickers unless of course they are faulty. If you purposely sabotage your item and send it back to us we will not be able to issue a refund.

Ordering

You must not place an order if you are below the age of 16 or if you are not resident in the UK or any of the countries specified that we sell to. Orders are subject to acceptance by us and availability. After you place your order you will receive an email acknowledging that we've received your order.....please note that this does not mean that your order has been accepted. Your order constitutes an offer from you to us to buy a product/products. The contract between us will only be once we have sent you a despatch email (item sent) confirming acceptance and have despatched your order.

please read the full terms and conditions when placing your order


Payment, Pricing & Promotions

We accept payment by Paypal or if you don't have a Paypal account, Paypal give you an option to pay by card without a Paypal account. We try to keep our prices as competitive as we possibly can. From time to time we may have promotions.

Viewing Orders

You can view your order at any time by logging into your account and clicking the 'my orders' option on the top left hand menu.

Updating Account Information

You can alter your account information by logging in and choosing the option you require from the top left hand menu.

ANY OTHER QUESTIONS OR PROBLEMS CLICK THE CONTACT US LINK ALSO ON THE FOOTER, SEND US A MESSAGE AND WE'LL GET BACK TO YOU AS SOON AS WE CAN
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